Crisis Response

Lutheran Social Services seeks a Crisis Response professional to provide immediate, trauma-informed support to individuals and families experiencing behavioral health, housing, or family crises. In this mission-driven role, you will respond to crisis calls and referrals, conduct risk and safety assessments, de-escalate situations, and develop short-term stabilization plans. You will coordinate warm handoffs to LSS behavioral health, housing, and family services, as well as community partners. Working within a compassionate, faith-informed, and inclusive culture, you'll collaborate with an interdisciplinary team, maintain timely documentation, and participate in on-call or rotating shifts. This position offers the opportunity to make a direct impact while growing professionally in a supportive, values-based nonprofit environment.

Responsibilities

• Respond to crisis calls and referrals, providing immediate de-escalation and emotional support
• Conduct risk and safety assessments for individuals and families in crisis
• Develop short-term safety and stabilization plans with clients and support networks
• Coordinate referrals and warm handoffs to behavioral health, housing, and community resources
• Collaborate with interdisciplinary LSS teams and external partners (law enforcement, hospitals, shelters)
• Maintain accurate, timely documentation and case records in compliance with agency and regulatory standards
• Participate in on-call or rotating shifts, including evenings/weekends as needed
• Engage clients with a trauma-informed, culturally responsive, and strengths-based approach
• Support follow-up contacts to monitor safety and connect clients to ongoing services
• Contribute to team case reviews, trainings, and quality improvement initiatives

Required Skills

• Crisis assessment and intervention
• Suicide and risk assessment
• Safety and stabilization planning
• Trauma-informed care
• Motivational interviewing
• Electronic health record/documentation
• Community resource navigation
• De-escalation techniques
• Interdisciplinary teamwork
• Cultural competency