Support Staff

Lutheran Social Services seeks a Part-Time Support Staff member to assist our healthcare and social assistance programs serving individuals and families in need. In this client-facing role, you'll help with intakes, scheduling, documentation, and day-to-day support for behavioral health, housing, and family services. You will maintain accurate records, coordinate communication, and promote a safe, welcoming environment. Working within a mission-driven, faith-based, and client-centered culture, you'll collaborate with an interdisciplinary team and contribute directly to meaningful, values-based community impact.

Responsibilities

• Provide direct client support in behavioral health, housing, or family services programs as assigned
• Assist with intakes, scheduling, documentation, and basic follow-up with clients
• Maintain accurate, confidential records in accordance with agency and regulatory standards
• Support program activities, group sessions, and workshops as directed by professional staff
• Coordinate communication between clients, families, and service providers
• Monitor client needs and report concerns or changes in status to supervisors
• Help maintain a safe, welcoming, and inclusive environment for all clients
• Participate in team meetings, trainings, and continuous improvement efforts
• Uphold LSS mission, values, and policies in all client interactions

Required Skills

• Client intake and basic assessment
• Electronic health or case management record-keeping
• Confidential documentation and data entry
• Basic crisis de-escalation techniques
• Knowledge of community and social service resources
• Scheduling and coordination skills
• Professional written and verbal communication
• Cultural competence and sensitivity
• Time management and task prioritization
• Basic computer skills (Microsoft Office, email, databases)