Hiring Support

Lutheran Social Services seeks a Hiring Support team member for our ICA Team to ensure smooth, compassionate client service. In this role, you'll coordinate intakes, schedule appointments, manage records, and support interdisciplinary staff serving individuals and families in need. You will handle phones, emails, and referrals, accurately enter data into electronic systems, and help track services and outcomes. Working in our mission-driven, faith-based environment, you'll collaborate with behavioral health, housing, and family service teams while growing professionally in a supportive, client-centered nonprofit setting.

Responsibilities

• Support ICA team with client intake, screening, and referral coordination
• Schedule client appointments and maintain up-to-date calendars for staff
• Enter and update client information in electronic health records and databases
• Maintain accurate, confidential files in compliance with agency and HIPAA standards
• Respond to phone, email, and in-person inquiries with empathy and professionalism
• Prepare reports, logs, and basic data summaries for program tracking
• Assist with onboarding paperwork and logistics for new team members as needed
• Collaborate with interdisciplinary staff to ensure timely, coordinated client services
• Support outreach, reminder calls, and follow-up to reduce no-shows
• Contribute to a mission-driven, inclusive culture aligned with LSS values

Required Skills

• Client intake and triage
• Electronic health record (EHR) data entry
• Appointment scheduling
• Documentation and file management
• Microsoft Office and basic databases
• Phone and email communication
• Confidential information handling (HIPAA)
• Reporting and tracking outcomes
• Time management and prioritization
• Team collaboration