Support Staff

Lutheran Social Services seeks a Part-Time Support Staff member to assist our behavioral health, housing, and family service programs. In this client-facing role, you'll support intakes, scheduling, and documentation, help facilitate groups and activities, and provide day-to-day assistance that keeps services running smoothly. You'll collaborate with an interdisciplinary team in a mission-driven, faith-based, and client-centered environment, upholding dignity, inclusion, and social justice while gaining valuable experience in community-based healthcare and social assistance.

Responsibilities

• Provide direct client support for behavioral health, housing, and family services programs
• Assist with intakes, scheduling, documentation, and basic case coordination tasks
• Maintain accurate client records and data entry in agency systems
• Support program activities, groups, and workshops as directed by professional staff
• Monitor client needs, report concerns, and help connect clients to resources
• Ensure a welcoming, safe, and respectful environment aligned with LSS mission and values
• Collaborate with interdisciplinary team members and follow care plans
• Follow agency policies, confidentiality, and compliance standards
• Assist with light administrative tasks such as filing, phones, and reception
• Participate in required trainings and team meetings

Required Skills

• Client support in social services or behavioral health settings
• Case documentation and electronic recordkeeping
• Basic case management and resource navigation
• Confidentiality and HIPAA awareness
• De-escalation and crisis response basics
• Microsoft Office and data entry
• Scheduling and coordination of appointments
• Trauma-informed and culturally responsive practices
• Verbal and written communication
• Team collaboration in human services programs