Onsite Services Specialist

The American National Red Cross seeks a Service to the Armed Forces Specialist to support service members, veterans, and their families. In this community-focused role, you will coordinate emergency communications, provide case management, and connect clients to vital resources. You will collaborate with military installations, VA partners, and volunteers to deliver compassionate, mission-driven support. Ideal candidates bring strong communication, cultural sensitivity, and organizational skills, along with experience in human services or military family support. Join a diverse, humanitarian team making a direct impact every day.

Responsibilities

• Provide support and outreach to service members, veterans, and their families through Red Cross programs
• Coordinate and deliver emergency communication messages between military members and families
• Connect clients to community resources, benefits, and referrals for social and support services
• Assist with case management, intake, documentation, and follow-up services
• Collaborate with military installations, VA facilities, and community partners to expand services
• Support disaster response and recovery efforts for military-affiliated clients as needed
• Recruit, train, and coordinate volunteers supporting Service to the Armed Forces programs
• Deliver workshops, briefings, and presentations on Red Cross military family support services
• Maintain accurate records, reports, and data in accordance with Red Cross policies
• Promote the Red Cross mission, diversity, and inclusion through community engagement

Required Skills

• Case management
• Client intake and assessment
• Crisis intervention
• Military and veterans resources knowledge
• Community outreach
• Volunteer coordination
• Public speaking and presentations
• Data entry and case documentation
• Microsoft Office and basic office software
• Bilingual or multilingual communication
• Program coordination
• Customer service