Onsite Services Specialist

The American National Red Cross seeks a Service to the Armed Forces Specialist to support service members, veterans, and their families. In this role, you will manage cases, coordinate emergency communications, and connect clients to military and community resources. You will conduct outreach and briefings on Red Cross programs, support deployment and reintegration activities, and collaborate with base and VA partners. Working in a mission-driven, compassionate culture, you will help deliver life-changing services while building skills in crisis response, case management, and community engagement.

Responsibilities

• Provide direct support and referral services to service members, veterans, and their families
• Coordinate emergency communications between military families and commanding officers
• Conduct client intake, case management, and documentation in accordance with Red Cross standards
• Deliver outreach, briefings, and workshops on Red Cross services to military communities
• Collaborate with base personnel, VA, and community partners to connect clients with resources
• Support deployment, reintegration, and resiliency programs for military families
• Assist in disaster response activities impacting military communities
• Recruit, train, and coordinate volunteers supporting Service to the Armed Forces programs
• Maintain accurate records, reports, and data in case management systems
• Uphold Red Cross humanitarian principles and ensure culturally competent service delivery

Required Skills

• Case management
• Military and veterans resource navigation
• Crisis intervention
• Client intake and assessment
• Community outreach and presentations
• Volunteer coordination
• Data entry and case documentation
• Basic counseling and active listening
• Partnership and stakeholder management
• Microsoft Office and CRM/case management systems