ServiceNow Workflow Manager

GovCIO LLC seeks a ServiceNow Workflow Manager to lead design, optimization, and governance of ServiceNow workflows within our Information Technology & Digital Solutions organization supporting federal clients. You will own end-to-end workflow strategy, translating customer and cyber security needs into scalable ITSM and automation solutions aligned with ITIL. Partnering with cross-functional teams, you'll manage platform roadmaps, integrations, and releases while ensuring compliance with federal security and data standards. GovCIO's agile, innovative culture offers significant growth, visibility, and impact within mission-critical government IT programs.

Responsibilities

• Lead design, configuration, and optimization of Service
• Now workflows across IT & Digital Solutions.
• Translate business requirements into scalable Service
• Now solutions aligned with ITIL best practices.
• Collaborate with cyber, infrastructure, and application teams to integrate Service
• Now with other enterprise tools.
• Oversee Service
• Now releases, upgrades, and change management processes.
• Develop dashboards and reports to track workflow performance and service quality.
• Provide technical guidance and mentorship to analysts and developers on the Service
• Now platform.
• Ensure compliance with federal security, data, and configuration management standards.
• Engage stakeholders to continuously improve processes and user experience.
• Document solutions, standards, and governance for Service
• Now workflows.
• Support incident, problem, and request fulfillment processes using Service
• Now.

Required Skills

• Service
• Now platform administration
• Service
• Now workflow design
• ITSM/ITIL processes
• Service
• Now scripting (JavaScript, Glide)
• Integration via REST/SOAP APIs
• Agile project management
• Requirements gathering
• Change and release management
• Performance monitoring and reporting
• Stakeholder communication