Customer Service Manager

ISSA seeks a Customer Service Manager to lead a member-focused support team serving the global cleaning and hygiene industry. In this role, you will manage daily operations, refine service processes, and oversee CRM and service tools to ensure timely, professional responses to members worldwide. You will track KPIs, analyze feedback, and implement improvements that enhance satisfaction and retention. Partnering with membership, education, events, and marketing teams, you'll deliver seamless support across programs. The ideal candidate brings strong leadership, data-driven decision-making, and experience in a nonprofit or association environment.