LOD Specialist II

Midland States Bank seeks a LOD Specialist II to support the Training & Development team by delivering exceptional customer service and helping clients navigate banking products and digital services. In this role, you will resolve complex account, card, and online banking inquiries while coaching customers on tools that enhance their financial experience. You'll document interactions, follow regulatory and security procedures, and share front-line insights to improve training content. Join a culture built on teamwork, integrity, and a strong commitment to customer satisfaction.