Automotive Service Writer

Heartland Tire Service is seeking a professional Automotive Service Writer to enhance our customer service department. As a pivotal part of our team, the Service Writer will act as the primary point of contact for customer interactions involving vehicle servicing and repair needs. This role requires a delicate balance of technical knowledge, customer care, and attention to detail, ensuring that each customer receives a seamless service experience from initial contact through service completion and follow-up. Responsibilities include scheduling appointments, providing estimates, handling customer queries, and maintaining detailed records of services provided. The ideal candidate will exhibit strong organizational skills, an empathetic approach to customer service, and a thorough understanding of automotive services.