Mortgage Customer Service Representative

Iowa Bankers Insurance & Services, Inc. is seeking a Mortgage Customer Service Representative specializing in insurance to support community banks and their mortgage customers. In this role, you will handle inbound calls and inquiries related to mortgage insurance, escrow, policy changes, and coverage questions. You will review documents for accuracy, process updates, and coordinate with carriers, lenders, and internal teams to resolve issues promptly. Success in this position requires strong customer communication, attention to detail, regulatory awareness, and the ability to navigate financial and insurance systems while maintaining a service-oriented, compliance-focused approach.