Digital Customer Service Specialist

Messerli Kramer P.A., a leading Minneapolis law firm, seeks a Digital Customer Service Specialist to deliver professional client support through email, chat, and online portals. In this role, you will respond to inquiries about services, billing, and case status, document all interactions in firm systems, and triage matters to attorneys or teams as needed. You will help manage online intake, scheduling, and document requests while maintaining strict confidentiality. The firm offers a collaborative, growth-oriented environment with opportunities for professional development and exposure to complex legal work.