Loan Experience Manager

Triad Financial Services Inc, a national leader in manufactured home lending, is seeking a Loan Experience Manager to lead and enhance the end-to-end borrower journey. In this role, you will oversee loan processing workflows, coordinate across sales, underwriting, and servicing teams, and ensure every touchpoint reflects our relationship-driven, customer-focused culture. You will use data, customer feedback, and portfolio insights to drive process improvements, elevate service levels, and maintain regulatory compliance, helping Triad deliver a consistent, high-quality lending experience as we continue to grow.