CUSTOMER SERVICE REPRESENTATIVE

Quantum Health seeks a Customer Service Representative to serve as a Healthcare Navigator, guiding members through complex healthcare systems. In this full-time role, you'll handle inbound calls, explain benefits, resolve billing and claims issues, and coordinate care with providers and insurers. You'll use CRM tools, follow HIPAA and quality standards, and collaborate with clinical teams to ensure members receive timely support. Quantum Health offers a caring, inclusive culture focused on wellness and empowerment, where your work directly improves patients' healthcare experiences while helping lower costs.