Call Center Manager

Seatown, a leading fintech innovator, seeks a Call Center Manager to lead a high-performing support team for its financial software solutions. You will oversee daily call center operations, optimize workflows, set performance metrics, and ensure exceptional customer experiences for global clients. Responsibilities include staffing, coaching, and developing agents, managing SLAs, analyzing call data, and partnering with product and engineering teams to resolve complex technical issues. This role offers career growth, exposure to cutting-edge technologies, and a collaborative, inclusive culture that values innovation and continuous improvement.