Bilingual Member Contact Specialist

Altra Federal Credit Union is seeking a Bilingual Member Contact Specialist for our Tyler West Office in Tyler, TX. In this role, you will provide high-quality service to Spanish- and English-speaking members via phone, email, and digital channels. Responsibilities include answering account questions, processing transactions, assisting with loans, cards, and online banking, and educating members on financial solutions. You will follow compliance and security procedures, document interactions, and meet service and quality metrics in a collaborative, member-focused environment that supports growth and community impact.