Community Outreach & Intake Manager

Position: Community Outreach & Intake Manager

Company: Redwood Family Care Network / Home Reach

Location: Idaho Falls (Local travel required)

Job Type: Full-time

Compensation: $55,000 - $60,000: Salary

Position Summary

Are you a relationship-builder with a background in healthcare marketing, outside sales, or client relations? Do you want to use your sales skills to help individuals access vital, life-changing services?

The Community Outreach & Intake Manager drives brand awareness, builds local referral networks, and manages the client pipeline from first contact through the start of services. This role is perfect for a self-motivated, persistent professional who excels at community networking and full-cycle pipeline management. The ideal candidate for this position must understand, or be willing to learn, Developmental Disabilities (DD) services and Aged and Disabled (A&D) Waiver services, including referral pathways, intake requirements, documentation needs, service coordination, and move-in/start-of-service processes.

Key Responsibilities

• Outreach & Lead Generation: Build and maintain relationships with service coordinators, case managers, discharge planners, and schools. Conduct cold calls and attend local events to market available service openings.
• Intake Management: Serve as the primary point of contact for new referrals. Conduct initial screenings, guide families through the admission process, and host home tours.
• Transition Coordination: Collaborate with internal clinical, nursing, and operations teams to review referrals, gather required documentation (authorizations, assessments), and ensure a smooth move-in/start of services.
• CRM & Pipeline Tracking: Actively utilize CRM software to log outreach activity, track referral statuses, manage the pipeline, and provide data-driven updates to leadership.
• Compliance: Ensure all marketing and intake practices strictly adhere to HIPAA, confidentiality laws, and ethical standards.

Qualifications

Required:

• Experience in outside sales, healthcare outreach, business development, or intake coordination.
• Proven ability to initiate relationships, make cold calls, and manage a pipeline.
• Excellent organizational skills with the ability to navigate complex, multi-step administrative processes.
• Valid driver's license and willingness to travel locally for meetings, tours, and events.
• Proficiency with CRM systems (or a strong capacity to learn new systems quickly).

Preferred:

• Knowledge of Developmental Disabilities (DD) and Aged & Disabled (A&D) Waiver services.
• Familiarity with Idaho Medicaid-funded services, authorizations, and intake requirements.
• An existing network of local discharge planners, case managers, or community providers.

Who You Are

The ideal candidate is outgoing, highly organized, and persistent. You know how to walk into a room, pitch our services, build immediate trust, and meticulously follow up on every detail to ensure no client falls through the cracks.

Home Reach/Redwood is an Equal Opportunity Employer.