Salesforce Solutions Lead

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

We are seeking a Salesforce Solutions Lead to own end-to-end delivery of Salesforce initiatives across our enterprise environment - from problem definition through deployment. This is fundamentally a leadership and ownership role: you will drive stakeholder relationships, lead solution design, and hold accountability for outcomes, not just code. Strong Salesforce technical skill is required, but the candidate we're looking for leads first and builds second.

You will guide other members of the Salesforce team, represent technical direction to business stakeholders, and ensure our Salesforce platform aligns with business objectives and scales effectively. As Solutions Lead, you will also own the Release Manager function: deployment strategy, release execution, and ensuring all releases are tracked, documented, and reversible.

Ownership & Delivery Leadership

• Own end-to-end delivery on every initiative: problem definition, solution design, stakeholder alignment, development oversight, testing, and deployment - not just the coding phase
• Lead story grooming for all work assigned to the team: every story must have a documented problem statement and functional/technical design, reviewed and aligned with the Director before development begins
• Lead recurring stakeholder and cross-functional standups (e.g. CPQ/Billing) - set the agenda, drive discussion, and deliver specific, contextual status updates
• Proactively surface risk, scope, and dependency considerations before committing to timelines or solutions
• Validate all code against current production behavior before any deployment request; be prepared to explain and defend every change
• Maintain a clear change log for every release documenting all components touched or created

Technical Leadership

• Lead the design and development of custom code solutions leveraging Apex, JavaScript, Visualforce, and Lightning components across multiple Salesforce Clouds, including Sales/Service Cloud, Experience Cloud, Account Engagement, and Conga Contracts/CPQ/Billing
• Translate business requirements into technical designs and solution architecture
• Define and enforce coding standards, best practices, and governance for Salesforce development
• Serve as the primary technical point of contact for Salesforce-related initiatives

Solution Architecture

• Oversee integrations between Salesforce and other enterprise systems using APIs, middleware, and ETL tools
• Ensure data integrity, security, and compliance within the Salesforce ecosystem

Team Management

• Coach and mentor junior team members
• Conduct code reviews and provide technical feedback
• Collaborate with business analysts, project managers, and QA

Release Management

• Act as project SME for deployment and release management tools, best practices, and source control
• Define, manage, and execute environment and deployment strategy
• Run data deployments (sandbox seeding) to test features
• Run production releases and be able to roll back or restore if needed

Innovation & Optimization

• Stay current with Salesforce releases, features, and industry trends
• Recommend and implement enhancements to improve system performance and user experience
• Drive automation and efficiency through advanced Salesforce capabilities

$125,000-$135,000

Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, or related field (preferred)

Experience

• 5+ years of Salesforce development experience
• 3+ years in a role with demonstrated end-to-end ownership - not just technical leadership, but direct accountability for stakeholder relationships, requirements gathering, and delivery outcomes in an enterprise environment
• Demonstrated experience leading recurring stakeholder meetings or standups and owning the agenda and outcomes
• Prior experience with multiple Salesforce clouds - Sales/Service Cloud required; Marketing Cloud and Conga CPQ/Billing preferred

Technical Skills

• Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs
• Experience with integration tools
• Strong understanding of Salesforce security model and data architecture
• Experience building technical artifacts including configuration design documents and technical design documents
• Experience executing deployments and use of DevOps tools
• Revenue Cloud (CPQ/Billing) experience or certifications preferred

Certifications

• Salesforce Advanced Administrator (required)
• Salesforce Platform Developer II (required)
• Salesforce Application Architect or System Architect (preferred)
• Salesforce Integration Architecture Designer (preferred)

Ownership & Leadership Skills

This role requires someone who leads first and builds second. We are prioritizing candidates who demonstrate strong judgment, proactive communication, and accountability - even where that means a narrower technical range than a pure development role would require.

• Proven track record taking a problem from ambiguous to scoped without being handed a fully-groomed task
• Comfortable being the primary voice in front of business stakeholders, including those more senior in the organization
• Self-motivated and able to work independently while maintaining strong stakeholder relationships
• Proven project management expertise with the ability to manage competing priorities, deadlines, and processes
• Detail and quality oriented, with the judgment to flag risk before it becomes a production issue
• Strong problem-solving and analytical skills
• Excellent communication, leadership, and presentation skills for a variety of audiences and situations

Why join us?

• Opportunity to lead enterprise-scale Salesforce initiatives with real ownership and visibility
• Collaborative and innovative work environment
• Competitive compensation and benefits package

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.