Shipping and Customer Service Clerk

Job Description Job Description
Job Summary

MUST LIVE IN CHICAGO AREA. THIS IS A FULL TIME, IN-OFFICE JOB. Please do not apply if you are not local.

We are a cardiac monitoring company seeking a Shipping and Customer Service Representative to join our team. In this role, you will manage the full lifecycle of our cardiac monitoring devices-from preparing and shipping patches and monitors to patients and clinics, to serving as a friendly point of contact for incoming questions and support requests. You will help ensure that patients and healthcare providers receive their devices accurately, on time, and with a positive service experience. The ideal candidate has strong attention to detail, excellent communication skills, and a commitment to integrity, recognizing that our work directly supports patient care.

Responsibilities

Shipping & Fulfillment

• Receive and process device orders for patients, clinics, and hospital partners
• Label, pack, and prepare cardiac monitoring devices and accessories for outbound shipment
• Document products shipped and received, including device serial/lot tracking
• Arrange for incoming shipments and ensure adequate, organized storage space
• Distribute packages and supplies internally
• Organize and maintain the stockroom and device inventory
• Create and present shipping and inventory reports

Customer Service

• Serve as a first point of contact for patients, clinics, and providers via phone and email
• Answer questions about device shipments, returns, tracking, and basic device handling
• Coordinate device returns, replacements, and exchanges
• Resolve order discrepancies, shipping issues, and incorrect orders promptly and professionally
• Document customer interactions and escalate clinical or technical questions to the appropriate team
• Follow up to ensure issues are resolved and customers are satisfied

Compliance

• Adhere to all health and safety guidelines, HIPAA/patient privacy requirements, and internal procedures
• Handle medical devices in accordance with company quality and regulatory standards

Qualifications

• Previous experience as a Shipping Clerk, Customer Service Representative, or in a similar role is preferred (experience in a medical device, healthcare, or regulated environment is a plus)
• High school diploma/GED
• Basic math and computer skills; comfort with order management and shipping software
• Strong communication and interpersonal skills, with a patient-focused, professional demeanor
• Understanding of health and safety regulations; familiarity with handling medical devices or HIPAA a plus
• Excellent organizational skills and attention to detail
• Physical ability to stand for long periods and lift heavy objects
• Ability to work a flexible schedule