Lead System Analyst

Position Title: Lead System Analyst
Location: Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America
Requisition Number: Req

Job Description

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Lead Systems Analyst serves as a strategic and technical liaison between business stakeholders, Tempus IT, Tempus business partners/vendors and our MassHealth client. This role will deeply understand current system design, integrations, and business processes, and will guide system evolution by advising on architecture, development, new testing procedures, and operational practices.

This role is responsible for having expert knowledge of Tempus systems, business and program requirements, and existing technology gaps. They will also lead the efforts for analyzing systems for efficiency, determining fit with organizational goals and program requirements, and translating and documenting new business/system requirements.

The Lead System Analyst will create new policies and standard operating procedures to ensure technical projects deliver the needed results on time, within budget, with the needed requirements, with reliable testing methods used to ensure successful deployments.

The ideal candidate is someone who can lead project teams and act as the primary interface between internal stakeholders, external technical solution providers, and our client.

System Analysis & Technical Leadership

• Gain deep understanding of existing custom-developed systems, modules, integrations, and data flows
• Evaluate current system architecture and advise on system design, efficiency, enhancements, scalability, and maintainability
• Translate business needs into clear functional and technical requirements; manage traceability matrix (RTM)
• Provide expertise on development standards, testing strategies, and deployment practices

• Act as the company's advocate and primary technical point of contact with external technical solution providers
• Review, clarify, and manage Statements of Work (SOWs), ensuring scope, assumptions, and deliverables align with business needs
• Evaluate vendor proposals, designs, technical approaches and pricing and consult on needed changes
• Track vendor deliverables, dependencies, risks, and timelines

• Develop, review, and maintain Standard Operating Procedures (SOPs) related to system development, testing, release, and support
• Ensure processes, policies, and documentation remain current and aligned with system changes
• Identify gaps in controls, documentation, or operating procedures and recommend improvements

• Review existing business and technical processes; identify inefficiencies or risks
• Recommend and implement process improvements across business, technology, and vendor interactions
• Ensure changes are clearly documented and communicated to stakeholders

• Lead, or assist with leading kick-off meetings for new teams to ensure clarity and alignment
• Facilitate working sessions and meetings with business users, internal technology teams, and external vendors
• Communicate complex technical concepts in clear, business-focused language
• Drive decisions, follow-ups, and accountability across cross-functional teams

• Work independently and with teams to drive tasks, milestones, and deliverables to completion
• Proactively identify issues, risks, and dependencies and recommend mitigation strategies
• Serve as a trusted advisor to leadership on system-related decisions

• Strong leadership skills across complex stakeholder groups and ability to lead teams
• Strong analytical and problem-solving skills
• Ability to balance technical depth with business pragmatism
• Confident decision-maker and effective advocate
• Organized, detail-oriented, and execution-focused
• Comfortable working across business, technology, and vendor teams

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience)

• 8+ years of experience in systems engineering, systems analysis, or a similar role supporting custom-developed systems

• Strong understanding of system architecture, application development lifecycles, and testing methodologies

• Experience working with and managing third-party technical solution providers or system integrators

• Demonstrated experience writing and maintaining SOPs, SOWs, and technical documentation

• Ability to independently manage workstreams and deliver results with minimal supervision

• Excellent facilitation, communication, and stakeholder management skills

• Experience in regulated or highly controlled environments

• Familiarity with SDLC, Agile, and hybrid delivery models

• Experience assessing legacy systems and guiding modernization efforts

• Background in process improvement or operational governance

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities