Impounds Senior Manager

Responsibilities of the Job (Or Better Known as, Your Next Destination)

This position is responsible for developing and leading multiple teams to achieve department objectives within the Loss Mitigation group. This includes assessing monthly performance, quality of work, process management, providing feedback, and goal setting.

• Possesses general understanding of Loss Mitigation processes including vendor management, repossession, impound process optimization and legal strategy.
• Provides daily goals and strategy to their teams that will maximize long-term success.
• Monitors and reviews the process and work of each team to ensure it is effective, within policy and procedure.
• Administers continuous training and coaching to ensure quality customer service.
• Identifies and recommends methods to improve processes and business operations.
• Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.

Knowledge, Skills and Abilities (The Fluff)

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Love of listening. We need folks that listen with the intent to understand, not just reply.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime - not just themselves.
• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
• Management material. We are looking for someone that can lead, manage and grow within our organization.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Degree Required. Bachelor's Degree preferred.
• 3-5+ years of management experience in a call center or retail environment.
• Knowledge of Fair Debt Collection Practices Act is a plus.
• Required to work a flexible schedule including some evenings and Saturdays.