Loss Mitigation Vendor Monitoring Manager

This position is responsible for managing a repossession network of 100 vendors to ensure compliance, efficiency, and coverage. This includes monitoring vendor compliance with required documentation, onboarding and offboarding as needed, as well as identifying new vendors where coverage gaps exist.

Essential Job Functions: What will be required in the role?

• Possesses a general understanding of Loss Mitigation processes, including repossession, skip tracing and vendor management.
• Maintain strong attention to detail with the ability to analyze reporting and administer process controls and optimization.
• Provide feedback to vendors to ensure they remain compliant to avoid unnecessary interruptions in repossession services.
• Monitor zip code coverage for vendors, making strategic adjustments as appropriate to address gaps and ensure efficient network performance.
• Administer continuous feedback and training to vendors ensuring compliance and reinforcing the potential impact of failing to meet requirements.
• Identify and recommend methods to improve processes and business operations for greater efficiency and compliance.
• Provide leadership with pertinent information to maximize vendor network compliance and proactively plan for vendor succession.
• Travel up to 25% to evaluate potential vendors, prospect new partnerships, and optimize the repossession network.

Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Love of listening. We need folks that listen with the intent to understand, not just reply.
• Plays well with others. Works effectively within a vendor network, fostering strong partnerships to ensure seamless collaboration. Strives to create win-win solutions that align vendor success with Bridgecrest's operational goals whenever possible.
• Self-driven yet selfless. We need someone capable of managing their own time and business yet is capable of making decisions for the betterment of Bridgecrest - not just themselves.
• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
• Management material. We are looking for someone that can lead, manage and grow within our organization.

Work Experience/Education: Minimum education and/or experience requirements necessary to perform this job

• High School Degree Required. Bachelor's Degree preferred.
• 2+ years of experience in a Loss Mitigation or Vendor Oversight environment.
• Knowledge of repossession vendor compliance requirements is a plus.
• Required to work a flexible schedule which may include some evenings and weekends.
• Travel up to 25% of the time.